Next Door

Legal · Nextdoor Livinn

Cancellation &
Refund Policy.

Last updated: 25 February 2025

Nextdoor Livinn Space Solutions Pvt. Ltd., Nextdoor Multiverse Hospitality Services Pvt. Ltd., and Nextdoor Livinn Spaces (OPC) Pvt. Ltd. (collectively "Nextdoor") believe in assisting their customers as much as possible and follow a liberal cancellation policy. Below are the terms and conditions for cancellation and refunds.

30Days

Report damaged or defective items within this window

16–30Days

Refund processing time to original payment method

ImmediateRequest

Cancellations must be raised right after order placement

01

Order Cancellations

  • Cancellations will only be considered if the request is made immediately after placing the order.

  • Orders that have already been communicated to vendors and are in the shipping process may not be eligible for cancellation.

02

Non-Cancellable Items

  • Cancellation requests are not accepted for perishable items such as flowers, eatables, etc.

  • However, refunds or replacements may be provided if the customer proves that the delivered product was of poor quality.

03

Damaged or Defective Products

30-day window
  • If you receive a damaged or defective item, report it to our Customer Service Team within 30 days of receipt.

  • The complaint will be reviewed, and the merchant will verify the issue before approving a refund or replacement.

  • If the product received does not match the site description or your expectations, report it within 30 days.

04

Manufacturer Warranty

For products covered under manufacturer warranty, please contact the manufacturer directly.

05

Refund Processing

16–30 days

If a refund is approved, it will be processed within 16–30 days to the customer's original payment method.

Our Commitment

We follow a liberal cancellation policy to assist our customers as much as possible.

If you have concerns about your order or need to initiate a cancellation or refund request, please reach out to our Customer Service Team promptly.

Need Help?

Contact Us

Reach out to our team for any questions about cancellations or refunds.

📍

No.37, Ashoka Residency, Patel Narayana Reddy Layout, 3rd Cross, 80 Feet Rd, 6th Block, Koramangala, Bengaluru, Karnataka 560095

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Cancellation & Refund Policy v1.0