Privacy
Policy.

Information We Collect

• Personal Identification Information: Full name, date of birth, gender, photograph, government-issued identity proof (Aadhaar, PAN, Passport, etc.), contact details (phone, email, address).

• KYC Details: Documents submitted for tenant verification in compliance with local housing laws and security protocols.

• Payment Information: Billing address, transaction details, and limited payment details (handled securely by our payment gateway partners; we do not store sensitive card data).

• Usage Data: Information related to your interactions with our website, app, or communication channels.

How We Use Your Information

• Tenant verification (KYC) and onboarding.

• Processing booking requests, rent payments, and refunds.

• Maintaining secure accommodation services.

• Complying with legal, regulatory, and tax requirements.

• Communication regarding your stay, services, and support.

Sharing of Information

We do not sell or rent your personal information. However, your information may be shared in the following cases:

• With Payment Gateway Partners: For processing secure payments.

• With KYC/Verification Partners: To validate tenant identity as per legal and company policy requirements.

• With Authorities: If required by law, regulation, or government request.

All third-party partners are contractually bound to maintain confidentiality and use your data only for the stated purpose.

Data Protection & Security

We implement appropriate technical and organizational safeguards to protect your data from unauthorized access, misuse, alteration, or disclosure. Sensitive information such as KYC documents and payment data is encrypted and stored securely.

Data Retention

We retain your personal data only as long as necessary:

• KYC records are stored for the duration of your stay plus any legally required period.

• Payment and transaction records are retained as per applicable financial regulations.

After the retention period, data is securely deleted or anonymized.

Your Rights

• Access, update, or correct your information.

• Withdraw consent where processing is based on consent.

• Request deletion of personal information (subject to legal obligations).

• Raise concerns about misuse of data.

Requests can be sent to: info@nextdoorlivinn.com

Third-Party Links

Our website/app may contain links to third-party services (such as payment gateways). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

Policy Updates

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated effective date.